Privacy Policy

About Haven

Haven is an iOS app that helps travellers find and access airport lounges. It is developed and operated by Dom Lotters, based in Australia.

If you have any questions about this policy, contact us at privacy@flyhaven.app.

Information you provide

Haven lets you add memberships (credit cards, airline status, lounge programs) to determine your lounge eligibility. This information is:

• Stored locally on your device only, using Apple's on-device storage (SwiftData)
• Never uploaded to our servers
• Never shared with any third party
• Deleted permanently when you delete the app

We do not have accounts, so we cannot see your membership data and cannot recover it if you lose your device.

Location data

Haven may request access to your device's location to automatically detect your nearest airport. If you grant this permission:

• Your location is used only to identify the closest airport
• It is processed on-device and is never sent to our servers
• It is never stored, logged, or shared

Location access is optional. You can use Haven without it by searching for airports manually.

Feedback and reports

Haven includes optional features that send data to our servers:

• Report outdated info — if you submit a report about incorrect lounge information, we store your message, the lounge it relates to, and an anonymous device identifier. We use this only to improve our lounge data.
• App feedback — if you submit feedback via the in-app prompt, we store your message, your app version, and an anonymous device identifier.

The device identifier is Apple's Identifier for Vendor (IDFV) — a random ID unique to your device and our app. It is not linked to your name, Apple ID, or any personal information, and resets if you reinstall the app.

Analytics

Haven uses PostHog for anonymous product analytics. This helps us understand how the app is used in aggregate — for example, how many people search for a given airport. Data collected includes:

• Anonymous event names (e.g. "lounge detail viewed")
• App version and iOS version
• Device type (e.g. "iPhone")

No personally identifiable information is included in analytics events. Analytics data is not sold or shared with advertisers.

Third-party services

Haven uses the following third-party services:

• Supabase — stores lounge data (airports, access rules, hours). Hosted in Singapore (ap-southeast-1). Your membership data is not stored here. Supabase Privacy Policy
• PostHog — anonymous analytics. PostHog Privacy Policy

We do not use advertising SDKs, social login, or data brokers.

Children's privacy

Haven is not directed at children under 13. We do not knowingly collect information from children.

Changes to this policy

If we make material changes to this policy, we will update the date at the top of this page. Continued use of Haven after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions: privacy@flyhaven.app